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Terms & Conditions 

View our terms and conditions Below.

Terms & Conditions

Terms and Conditions

  1. Introduction

    • Welcome to our online store. By using our website and services, you agree to comply with these terms and conditions.

  2. Eligibility

    • You must be 18 years old to use our website and make any purchases. If you are under 18, you may use our services only with the involvement of a parent or guardian.

  3. Products and Services

    • We provide a variety of merchandise targeted towards parents of high school students and students themselves. All products are subject to availability, and we reserve the right to modify or discontinue any product at any time without notice.

  4. Orders

    • All orders are subject to our acceptance and availability of the products. We reserve the right to refuse any order for any reason.

  5. Prices and Payment

    • All prices are listed in US dollars. We accept major credit cards and other approved payment methods. Full payment must be received before any goods are dispatched.

  6. Shipping and Delivery

    • We aim to dispatch all orders within a reasonable time frame. However, delivery times are estimates and cannot be guaranteed.

  7. Returns and Refunds

    • If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a refund. The item must be returned in its original condition.

  8. Privacy

    • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more information.

  9. Intellectual Property

    • All content on our website, including text, graphics, logos, and images, is our property and is protected by international copyright laws.

  10. Limitation of Liability

    • We are not liable for any direct, indirect, or consequential loss or damage incurred in connection with our website or in connection with the use, inability to use, or results of the use of our website.

  11. Governing Law

    • These terms and conditions are governed by and construed in accordance with the laws of the United States.

  12. Changes to These Terms

    • We reserve the right to modify these terms and conditions at any time. Your continued use of our website following any changes constitutes your acceptance of these changes.

Messaging Terms & Conditions

FifthSun Shop | FifthSun Pictures | 864 E 49th St Los Angeles CA US 90011

 

General

 

When you opt-in to the service, we will send you a message to confirm your signup.

 

By opting into messages, you agree to receive recurring automated marketing and informational text messages from FifthSun Pictures for FifthSun Shop. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

 

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with FifthSun Shop . FifthSun Pictures reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. FifthSun Pictures also reserves the right to change the short code or phone number where messages are sent.

 

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

 

Your consent to receive marketing messages is not a condition of purchase.

 

Carriers

 

Carriers are not liable for delayed or undelivered messages.

 

Cancellation

 

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from FifthSun Pictures again, just sign up as you did the first time and FifthSun Pictures will start sending messages to you again.

 

Info

 

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at juanfelix@fifthsunpictures.com.

 

Transfer of Number

 

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at juanfelix@fifthsunpictures.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

 

Privacy

 

If you have any questions about your data or our privacy practices, please visit our [Privacy Policy].

 

Messaging Terms Changes

 

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes

Customer Care

Privacy & Safety

At Fifth Sun Shop, we are dedicated to providing exceptional customer care to students who choose to shop with us. Our terms and conditions outline our commitment to ensuring your satisfaction, addressing your concerns, and enhancing your shopping experience.

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1. Customer Service Excellence

a. Communication: We strive to provide clear and timely communication through various channels, including email, phone, and live chat. Our dedicated Customer Care team is here to assist you with any questions, concerns, or issues.

b. Response Time: We aim to respond to customer inquiries and requests within 24 hours, Monday through Friday, excluding holidays.

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2. Order Assistance

a. Order Tracking: Our website tracks your orders in real time. If you encounter any issues with tracking, our Customer Care team is available to assist you.

b. Order Modifications and Cancellations: If you need to modify or cancel your order, please contact us immediately. We will do our best to accommodate your request, taking into account the order's processing stage.

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3. Returns and Refunds

a. Easy Returns: We offer a hassle-free return policy. If you're unsatisfied with your purchase, you can return eligible items within 15 days of receipt for a refund or exchange.

b. Refund Processing: Once we receive your return, we will process your refund promptly. Please allow [number] business days for the refund to appear in your account.

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4. Product Support

a. Product Information: We provide detailed product information, including descriptions and specifications, to help you make informed purchase decisions. If you need additional information, our Customer Care team can assist you.

b. Product Issues: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund as applicable.

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5. Privacy and Security

a. Data Protection: Your personal information is treated with the utmost care and by our Privacy and Safety Policy. We prioritize the security of your data and use industry-standard encryption technology to protect it.

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6. Feedback and Improvement

a. Customer Feedback: We welcome your feedback, suggestions, and comments. Your input helps us improve our services and product offerings.

b. Continuous Improvement: We regularly assess our customer care processes and make improvements to provide you with an even better shopping experience.

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7. Contact Us

If you need assistance or have any questions, concerns, or feedback related to your shopping experience with [Your Online Store Name], please reach out to our Customer Care team at:

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Our Customer Care team is available during our business hours: Monday - Friday from 8 AM - 5 PM.

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We value your trust and business and are committed to ensuring your satisfaction. Thank you for choosing Fifth Sun Shop as your preferred online destination for students.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Cash Payments

- Offline Payments

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